FAQ

Loyalty

How do I join the Roadhouse Rewards program?

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Why should I opt in to receive marketing communications from Chuck’s Roadhouse?

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How does it work?

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Do I have to be a Canadian resident to join?

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Do I need a smart phone to join?

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Can more than one person share an account?

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Can my points be transferred to another account?

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Menu

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Franchising

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Honest to Goodness Fee

What is the Honest to Goodness Fee?

It is an additional 3% charge on your total bill before tax. The amount charged can be found at the end of you bill above the sales tax.

Why does Chuck’s Roadhouse charge an Honest to Goodness Fee?

We charge this fee as a means to buffer against increases in costs so that we are not passing on the full increase to you, the customer, every time our costs increase. As increases are often unpredictable, it is a way for us to ensure that we continue to provide great quality food at a cost that is still lower than our competitors while operating efficiently.

Why doesn’t Chuck’s Roadhouse raise prices instead by 3%?

If we were to raise our prices, we would need to do that more often. We want our customers to have a great dining experience and would rather keep our prices as low as possible. Our current prices, even after the 3% honest to goodness fee, still remain competitive.

Why do I need to pay an extra fee at Chuck’s?

Other restaurants may choose to increase their prices more often than we may do to compensate for increasing costs. By having a standard charge of 3% at Chuck’s Roadhouse it is a way for us to ensure that we continue to provide great quality food at a cost that is still lower than our competitors while operating efficiently.